Reliable Technical Support for Industrial Press Brakes & CNC Machinery

Keep your shop floor running at peak efficiency. From 24/7 remote diagnostics to rapid on-site field service, CAMT’s global engineering team delivers total support for your high-precision sheet metal equipment.

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Core Support Services Grid

Remote Diagnostics & Instant Troubleshooting

Using advanced IoT and remote management software, our certified engineers perform real-time error log analysis and parameter tuning. Get 80%+ of operational and control software issues resolved in minutes without waiting for on-site visits.

On-Site Field Service & Emergency Repairsoting

Backed by local service hubs across 20+ countries, CAMT dispatches certified field engineers for complex mechanical or electrical failures. We deliver rapid on-site inspection, precise component replacement, and quick line restoration.

Genuine OEM Spare Parts & Consumables

Minimize machine downtime with 100% original CAMT spare parts. We maintain a full inventory of press brake tooling, laser cutting heads, optical lenses, hydraulic seals, and CNC control boards with priority global dispatch.

Machinery Retrofitting & System Upgrades

Extend the lifespan and speed of your legacy sheet metal equipment. We provide CNC controller upgrades (Delem/ESA/Cybelec), multi-axis backgauge retrofits, hybrid servo energy-saving retrofits, and automatic crowning system installations.

Customized Operator & Maintenance Training

Empower your shop floor staff with specialized online and hands-on training. Courses cover CNC programming, 3D bending simulation, daily preventative maintenance protocols, and safety compliance to boost daily productivity.

Software Updates & Bending Process Tuning

Access the latest offline bending software updates, CAD/CAM integration support, and custom material bending angle algorithms. Our software experts help you optimize tool selection and eliminate trial-and-error scrap rate.

How Our Support Works / Service Workflow

How Our Support Works Service Workflow

Step 1: Submit Your Service Request

Submit a support ticket via our online form or contact us through WhatsApp/Email. Provide your machine serial number (SN), a brief description of the issue, and photos or video clips for instant routing to our engineering team.

Step 2: Rapid Diagnosis & Action Plan

Within 2 hours, a dedicated CAMT service engineer will review your request. We utilize remote software connection and live video assistance to diagnose error codes, isolate root causes, and prepare a targeted technical action plan.

Step 3: Targeted Resolution or On-Site Dispatch

For software, parameter, or control issues, our engineers deliver real-time remote calibration. If hardware repairs or component replacements are required, we immediately dispatch local field service engineers and original OEM parts.

Step 4: Machine Testing, Training & Service Archiving

We conduct rigorous post-repair testing to ensure your machine runs at peak precision. After your operator confirms full production recovery, we update your equipment’s global digital service log to support future preventative maintenance.

Frequently Asked Questions About CAMT Technical Support

How quickly can CAMT respond to a remote technical support request?

We offer a guaranteed initial response time of less than 2 hours for all remote service requests submitted between 8:00 AM and 10:00 PM (GMT+8). For critical production-stopping emergencies, our 24/7 hotline and WhatsApp channel (+86 13735761280) connect you directly with a senior engineer within 30 minutes to initiate remote TeamViewer or Anydesk session analysis.

Our technical team is certified in all major industrial controllers, including Delem (DA-53T, DA-66T, DA-69T), ESA (S630, S640, S660W), Cybelec (CybTouch series), and Beckhoff CNC systems. We can remotely debug axis movement, backgauge calibration (X, R, Z1, Z2), and hydraulic crowning parameters, or provide full controller retrofitting kits.
If on-site engineering is required, CAMT dispatches field engineers from our regional service hubs (covering Europe, Southeast Asia, North America, and the Middle East). Engineers arrive on-site within 24 to 72 hours, fully equipped with diagnostic tools and pre-ordered OEM spare parts tailored to your specific machine serial number (SN).
You can order genuine parts by emailing [email protected] or filling out our online form with your Machine Name, Model, and Serial Number (SN). We stock 100% genuine Delem CPU boards, Hoerbigier/Rexroth hydraulic valves, Raytools/WSX laser cutting heads, IPG/Raycus laser sources, protective lenses, and precision-ground Promecam tooling with DHL/FedEx Express 3–5 day global shipping.
To ensure immediate routing to the right engineer, please provide: 1) Machine Serial Number (found on the metal nameplate), 2) CNC Controller brand and software version, 3) Exact Error Code or Alarm Message on screen, and 4) A 10-second video or photos showing the machine’s physical behavior during the issue.
Yes. We offer two training formats: 1) Remote Interactive Training: Video sessions covering 3D bending simulation, angle calculation, and tool selection. 2) On-Site Factory Training: A 3-to-5 day hands-on program covering machine safety, daily maintenance (lubrication, oil filter replacement), CAD/CAM file import, and multi-axis bending techniques for new operators.
All genuine replacement spare parts provided by CAMT come with a 12-month factory warranty from the date of installation. Technical field repair services carry a 90-day workmanship guarantee. If the same component or failure reoccurs within this period under normal operating conditions, we replace it or re-service it free of charge.
Absolutely. Bending materials like Hardox, titanium alloys, or spring steel requires precise springback compensation and tonnage calculations. Our applications team can calculate correct Y1/Y2 cylinder pressure, V-die opening ratios, and crowning curves, providing customized bending material tables that you can load directly into your CNC controller.
Yes, we offer Annual Preventive Maintenance (PM) Agreements. A certified technician visits your facility annually or bi-annually to inspect hydraulic oil purity, nitrogen charge levels in accumulators, laser beam alignment, guide rail parallelism, and electrical cabinet thermal imaging, helping you prevent unscheduled downtime before it happens.
Registered CAMT machine owners receive free access to software patches and post-processors for software like Metalix, Libellula, Radan, or Delem Profile-S/T. Contact our software support desk with your software license ID, and we will send secure download links along with a step-by-step installation guide.

Have more questions, or need a customized CNC Technical Support solution?
Contact our team for detailed advice, technical support, or a tailored quotation. We’re ready to help you find the right configuration for your production needs.

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